Terms of Service
We're delighted to have you here. Below are the terms and conditions ('Terms') governing your use of our website and services. Please carefully review these Terms before proceeding, as they outline important information regarding your rights and obligations when using our platform.
1. Revision of Terms
We reserve the right to revise these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website. It is your responsibility to review these Terms regularly to stay informed of any updates. Your continued use of our website after any modifications indicates your acceptance of the revised Terms.
2. Description of Products & Imagery
While we strive to provide accurate descriptions and imagery of our products, please note that details, descriptions, and prices may be subject to change without notice. Despite our best efforts, products may vary slightly from their representations online. We appreciate your understanding in this matter and assure you that we aim to provide the most accurate information possible.
3. Returns Policy
Your satisfaction is our priority, and we want you to be completely happy with your purchase. Here's what you need to know about our returns policy:
- Faulty or damaged items can be returned within a specified timeframe, accompanied by proof of purchase.
- Exchanges may incur additional re-shipping costs, which will be communicated to you beforehand.
- If you receive an incorrect order, we'll cover the re-shipping costs to ensure you receive the correct items.
- Refunds will be processed once the returned goods have been received and assessed by our team. Please note that shipping costs may not be refunded.
- To initiate a return, please follow the instructions outlined on our website or contact our customer service team for assistance.
4. Cooling-Off Period
In accordance with consumer protection laws, you have the right to change your mind within a specified cooling-off or cancellation period. This period typically lasts for 14 days from the date the contract started. During this time, you may cancel your order without providing a reason. However, please be aware that you may be responsible for the cost of returning the items to us.
5. Pricing
All prices quoted on our website are current at the time of publication. However, due to factors beyond our control, such as fluctuations in currency exchange rates or changes in supplier costs, prices may need to be adjusted occasionally. We reserve the right to alter prices accordingly, including any changes to value-added tax rates.
6. Order Confirmation
Once you place an order with us, you will receive an email confirmation acknowledging receipt of your order. Please ensure that your contact information is accurate and up to date to facilitate communication regarding your order. If we encounter any issues or require clarification regarding your order, we will contact you via email or telephone.
7. Out of Stock Items
While we endeavor to maintain sufficient stock levels of all products, occasionally items may be out of stock. If this happens, we will notify you promptly via email or telephone. Depending on the situation, we may offer alternative solutions, such as waiting for the item to become available or shipping the rest of your order separately. Rest assured, we will work with you to find the best resolution.
8. Delivery
We aim to dispatch all orders promptly within a specified timeframe, typically within 3-5 working days. In some cases, your order may be delivered in multiple shipments, which may arrive on different days due to stock availability. If you have not received your order within the expected timeframe, please contact us, and we will investigate the matter promptly.
9. Your Obligations
By using our website and services, you agree to:
- Provide accurate, current, and complete information when placing an order.
- Notify us immediately of any changes to your information.
- Be available to receive delivery of products ordered.
- Take reasonable care of the products until they are returned to us, if necessary.
Conclusion
Thank you for taking the time to review our Terms of Service. We value your business and strive to provide a seamless and transparent shopping experience for all our customers. If you have any questions or concerns regarding these Terms or any other aspect of our service, please don't hesitate to contact us.